Business terms and conditions

1. Provider and scope

The provider is PHU Artcom ŁUKASZ ZIEMIAŃSKI, proprietor inż. Łukasz Ziemiański, ul. Kolejowa 9A, 59-921 Sieniawka, Polska. These terms apply only to entrepreneurs, legal entities and commercial online sellers. Consumers may not register or use the service.

2. Formation of contract

By registering, verifying company details and expressly accepting these terms, the user submits an offer for a service contract. The contract is formed when access is enabled. The user confirms acting for business purposes.

3. Service

VersandFaktur supports eBay order import, DHL shipment and tracking management, PDF/ZUGFeRD invoice creation and delivery and local printing through QZ Tray.

External APIs and services such as eBay, DHL, PayPal, Google, VIES and Mailgun are not part of VersandFaktur’s own availability. Their changes, maintenance, outages, rate limits, delayed or incorrect data and token or account restrictions may limit functions and, where outside our control and not caused by us, are not a defect in the VersandFaktur service.

4. Account and user duties

The user provides complete and correct company data, protects credentials and integrations, uses only authorised eBay/DHL accounts and checks orders, addresses, labels, tax rates and invoices before relying on them.

The user remains responsible for sales, tax treatment, invoice content, shipment orders, statutory retention and lawful processing of buyer data.

The user maintains a reasonable manual or alternative procedure for business-critical workflows and reviews error messages and status data from connected services. VersandFaktur does not replace tax, legal or accounting advice.

5. Trial and term

After successful email, company and contract verification, each company receives one 14-day trial. An EU VAT ID may be linked to only one account to prevent abuse.

Fixed access periods of 30 or 90 days can then be purchased. There is no automatic renewal or recurring subscription charge. Access ends automatically unless another period is purchased.

6. Prices, VAT and payment

The net prices shown at checkout apply. Polish businesses are charged Polish VAT; verified businesses from other EU states may be subject to reverse charge. The user must keep VAT details correct.

Payment is made through PayPal. Access is extended after confirmed payment. Costs caused by incorrect payment or company data may be charged where legally permitted.

7. Availability and changes

We seek high availability but do not promise uninterrupted or error-free service or a particular response time unless a separate SLA is agreed. Maintenance, security work and necessary technical changes may be performed.

Functions may evolve as long as essential contractual use is not unreasonably removed.

For force majeure and comparable events beyond reasonable control despite appropriate care — including major power or network failure, cyberattack, government action, war, strike or natural events — affected duties are suspended for the duration and extent of the impact. We will provide reasonable notice where possible and work towards appropriate recovery.

8. Invoice review and customer archiving

VersandFaktur is a tool for creating, delivering and operationally managing invoices, not a statutory long-term or audit-proof tax archive. Users must promptly download every relevant invoice and retain it independently under the law applicable to them.

The invoice function creates German invoices as PDF/A-3 with embedded ZUGFeRD/Factur-X XML data. Polish KSeF invoices are not part of this invoice module.

For ZUGFeRD/Factur-X invoices, the original PDF including embedded structured XML must be retained in readable, machine-readable form and protected against unnoticed alteration. A printout, screenshot or converted file does not replace retention of the structured original.

Operational VersandFaktur backups support technical recovery and do not replace the user’s archive or statutory export, evidence and retention duties.

9. Licence

For the contract term, the user receives a simple, non-transferable right to use VersandFaktur for its own business. Circumventing security, automated overload, resale of access and unlawful use are prohibited.

10. Privacy and processing

The privacy policy applies to account, contract and payment data. Where VersandFaktur processes buyer and recipient data for the user, the DPA accepted before the trial also applies.

11. Liability

We have unlimited liability for intent, gross negligence, injury to life, body or health and mandatory statutory liability. For slight negligence affecting an essential contractual duty, liability is limited to damage typical and foreseeable when the contract was formed.

Liability for unchecked addresses, tax information, labels or invoices and for third-party outages is governed by the preceding rules. Where legally permitted, liability for data loss is limited to the recovery effort that would also have arisen if the user had made proper, regular exports and backups.

The data-loss limitation does not apply to the cases of unlimited or mandatory liability stated in the first paragraph.

12. Suspension and termination

In case of material breach, abuse, security risk or non-payment, access may be suspended or terminated for cause after reasonable consideration. Users may request account deletion; statutory retention and legitimate claim preservation remain unaffected.

13. Changes to terms

Material changes will be announced in text form or at the next login. They do not apply retroactively. Where renewed acceptance is required, further use is enabled only after acceptance.

14. Law and jurisdiction

Polish law applies, excluding conflict rules and the UN Convention on Contracts for the International Sale of Goods, where this choice is permitted. For disputes with merchants and entrepreneurs, the court competent for the provider’s registered office is agreed where legally permitted.

15. Final terms

Individual agreements prevail. If a clause is invalid, the remaining clauses continue to apply and the statutory rule replaces the invalid clause.